Benefits of Cloud Computing

Elasticity

elasticity

Users can scale services to fit their needs, customize applications and access cloud services from anywhere with an internet connection.

Scalability

Cloud infrastructure scales on-demand to support fluctuating workloads.

Ready-Built Tools

Users can select from a menu of prebuilt tools and features to build a solution that fits their specific needs.

Security Features

Virtual private cloud, encryption, and API keys help keep data secure.

Storage Options

Users can choose public, private, or hybrid storage offerings, depending on security needs and other considerations.

Efficiency

Efficiency

Enterprise users can get applications to market quickly without worrying about underlying infrastructure costs or maintenance.

Accessibility

Cloud-based applications and data are accessible from virtually any internet-connected device.

Reduction in Equipment Cost

Cloud computing uses remote resources, saving organizations the cost of servers and other equipment.

Speed to Market

Developing in the cloud enables users to get their applications to market quickly.

Data Security

Hardware failures do not result in data loss because of networked backups.

Strategic Value

strategic

Cloud services give enterprises a competitive advantage by providing the most innovative technology available.

Collaboration

Worldwide access means teams can collaborate from widespread locations.

Modernized Work

Cloud service providers (CSPs) manage underlying infrastructure, enabling organizations to focus on application development and other priorities.

Regular Updates

Service providers regularly update offerings to give users the most up-to-date technology.

Competitive Edge

Organizations can move more nimbly than competitors who must devote IT resources to managing infrastructure.

Call now to learn how cloud computing could benefit you.

What Is SD-WAN?

SD-WAN is an acronym for software-defined networking in a wide area network.

Advantages of SD-WAN

01 Improves Performance

SD-WAN allows you to prioritize critical tra­ffic and real-time services, so it gets to you efficiently. Thanks to these reliable high-performance connections, packet loss, and latency issues are reduced.

02 Lowers Complexity

SD-WAN eases the IT burden by simplifying infrastructure. It uses broadband to offload business apps that are not critical to you. It also monitors tasks and manages traffi­c through, so your network does not perform poorly.

03 Enables Cloud Usage

SD-WAN improves cloud application performance, enables direct cloud access, and eliminates backhauling traffi­c so employees can work with ease.

04 Boosts Security

SD-WAN solutions offer built-in security and provide a wide range of security features that are beneficial to your company’s security.

05 Reduces Costs

The amount of data that travels over a WAN increases as your company grows and uses more services and applications. SD-WAN can reduce this price by leveraging low-cost local internet access, providing direct cloud access, and reducing tra­ffic.

SD-WAN increases network agility and reduces cost for multiple locations. It reinvents the traditional WAN using the power of virtualization.

 

Call us now if you would like to start taking advantage of SD-WAN.

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Benefits of Multi-Channel Contact Centers

Customers want it all—they want personalized attention from a customer service executive, as well as the convenience of anytime access to information at their fingertips. Today customers expect to communicate how they want, leveraging multi‑channel contact centers that offer support through voice, email, live‑chat, video‑chat, social media, mobile apps, SMS, self-help solutions, and so on.

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What Customers Expect

  • 66% of customers want immediate resolution when they contact via phone.

  • Email must be responded to within 12 hours.

  • Social media statement to be responded to within 2 hours.

Top 8 Business Benefits

Of Multi-Channel Contact Centers:

  • Multiple Channels; Single View of Customer

  • Enhanced Brand Image

  • Superior Customer Engagement

  • Deeper Customer and Contact Center Analytics

  • More Effective Marketing Campaigns

  • Faster Support

  • Better Up-Sell and Cross-Sell Opportunities

  • Maximized Agent Performance

The Big Secret

You need unified support for all the channels to your customers. Unified support means that a single record is maintained for each customer irrespective of channel, and agents can use that record across channels to access customer information.

 

Ask us how we can help you improve your customer experience today!

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